Our Commitment to You
We want you to love your saree! If for any reason you're not completely satisfied with your purchase, we offer hassle-free replacements to ensure your complete satisfaction.
Please note that we offer replacements only - no refunds.
Replacement Only Policy
We provide product replacements instead of monetary refunds to ensure you get the perfect saree for your needs.
Replacement Timeframe
1-Day Replacement Window: You may request a replacement within 1 day of delivery, provided the saree meets our replacement conditions.
Eligible for Replacement
Saree is in original condition
All tags and labels attached
No signs of wear or alteration
Original packaging included
No odors (perfume, smoke, etc.)
Manufacturing defects or damage
Wrong item sent
Size or color discrepancy
Not Eligible for Replacement
Customized or altered sarees
Items worn or washed
Sarees with missing tags
Items damaged by misuse
Sale or clearance items
Requests after 15 days
Change of mind without defect
How to Request a Replacement
1) Contact Our Team: Email us at dhuragaranitex@gmail.com or call +91 9360849116 to initiate your replacement request. Please have your order number ready.
2) Quality Check & Approval: Our team will review your request and may ask for photos. Once approved, we'll send you replacement instructions and a prepaid return label.
3) Send Back the Item: Pack your saree securely in the original packaging and ship it back using our prepaid return label.
4) Receive Your Replacement: Once we receive and inspect your return, we'll ship your replacement within 3-5 business days.
Replacement Options & Timeline
Same Product: Replace with the exact same saree if available in stock.
Similar Style: Choose a similar saree of equal or higher value.
Store Credit: Receive store credit to use on any future purchase.
Processing Timeline: Request Review 1–2 business days; Return Processing 2–3 business days; Replacement Shipping 3–5 business days; Total 7–10 business days from request approval.